AI Agents Redefine Payment Verification and Liability

From Card Not Present to Human Not Present

In a recent episode of WRAP UP, Ajoy Krishnamoorthy, CEO of IXOPAY, describes the emerging “human not present” model where an AI agent initiates a purchase (https://www.fintechwrapup.com/p/ddsds). He notes the core tension is how merchants can confirm that an autonomous agent has genuine authority and intent, and who bears responsibility if the transaction fails.

Payment Orchestration Gains New Value

Krishnamoorthy says IXOPAY processed more than $200 bn in payments in the prior 12 months. He adds that richer transaction data enables merchants to optimise routing and to pilot changes in a controlled environment before broader rollout. The discussion also covers delegated authority, liability questions and navigating competing agentic protocols through a single connection.

IXOPAY ONE and the Road Ahead

IXOPAY’s new IXOPAY ONE platform is presented as a hub for payments intelligence, combining orchestration with AI-assisted connector development and a community marketplace. The platform is positioned to help merchants enter new markets and manage multiple providers while addressing verification challenges of autonomous shoppers.

Our read: The conversation shows AI-mediated commerce extending beyond a technical curiosity to a structural shift in payment flows. IXOPAY’s focus on data-driven routing and a unified integration layer reflects a pragmatic response, while the unresolved liability and identity-verification questions indicate a regulatory and risk-management frontier that will influence adoption.